Consumer Reports: ‘Stay Away From HealthCare.gov’

Consumer Reports, which publishes reviews of consumer products and services, advised its readers to avoid the federal health-care exchange “for at least another month if you can.” “Hopefully that will be long enough for its software vendors to clean up the mess they’ve made,” the magazine said, having tested the site themselves over the course of the past three weeks.

Noting that only 271,000 of the 9.47 million people who tried signing up in the first week managed to create an account, Consumer Reports then provided a few tips to those attempting to slog through the application process. From attempting successive logins because “error messages . . . may not always match reality” to checking one’s inbox frequently because missing an e-mail a user will be timed out of the site and forced to start from square one, none of the suggestions guaranteed success.

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